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Well-being during your holiday

Our hotel

Hygiene measures

Hygiene information in the Hotel Universo

In the Hotel Universo, the health and safety of our guests and staff is very important to us. Our thoughts are always on maintaining particularly high standards of cleanliness in our hotel. So you can enjoy a trouble-free and safe holiday here with us, we have carefully put in place all the statutory and recommended measures. We always ensure these are up-to-date!

A relaxing holiday in the Universo

The Hotel Universo ensures that you will be able to feel great all-round during your holiday. Throughout the hotel, at all the core entrance areas, there are sanitiser dispensers. There is no longer an obligation to wear masks in the hotel – but please maintain a minimum distance from other guests and wash your hands several times a day.

Pre-requisites for travel to the Hotel Universo

To be able to come to the Hotel Universo in Serfaus in Tyrol to start your holiday, you must meet the following criteria:

  • For hotels, restaurants, bars, nightclubs, leisure centres, gyms, cultural institutions (cinemas, theatres etc.), ski lifts and body-related services (such as hairdressers) proof of vaccination/recovery is mandatory (children under the age of 12 are exempt).
  • 2-G-Plus is required for travelling to Austria. Here you can find further information.
  • Please note that the entry regulations for Austria are constantly changing. Click Here for further information.
  • For events with 25 people or more proof of vaccination/recovery is mandatory (children under the age of 12 are exempt).
  • COVID tests (both PCR and antigen) are no longer valid as “entry tests”.
  • Wearing an FFP2 masks is required for all indoor areas of our hotel, on public transport, in cable cars and in all retail businesses and museums.
  • 2-dose-vaccinations are now valid for 9 months only after the second dose (previously: 12 months)
  • Up until 5 December, proof of the first dose plus a negative PCR test are valid for hospitality businesses, body-related services and events.

Further information about the current measures and the situation in Austria can be found at www.austria.info.


Regulations for Children:

  • Children under the age of 12 are currently exempt from the requirement to provide proof of entry.
  • Children from the age of 12 require a proof of a low epidemiological risk: The 2.5 G rule (vaccinated, recovered or PCR test) applies to entry into Austria. Analogous to the generally applicable framework conditions, 2-G proof is generally required, for example, for entry into accommodation, gastronomy, sports facilities, leisure facilities, ski lifts or at events. For school-age children, however, the
  • “Ninja Pass” issued by Austrian schools is equivalent to the 2-G certificate.
  • For children of compulsory school age in Austria who can show a valid proof of testing (at least 2 PCR tests per week) even during the non-school hours from Monday to Friday, this continues to be considered as 2-G proof. All further details, especially regarding documentation, are currently being worked out together with the Ministry of Health. The validity period for antigen tests is 48 hours and for PCR tests 72 hours from sample collection. This system is also to apply to children (up to the age of 15) travelling to Austria who do not have a “Ninja Passport”.

Additional information for the COVID-19 proof requirement for children aged 12-15 and the Ninja Pass Holiday can be found here.

Date: 20.12.2021


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